Mr. Roberts joined the team at FIRM in 2010. During his tenure, the IT infrastructure has been significantly improved and continuously updated. His experience and efficiency in his field assures that FIRM’s Information Technology Systems Department is superbly managed. His technical competences provides support and training for all members of staff as they interact and use our IT systems daily to serve our customers.

Mr. Roberts has an Asc. (Hons) in Management Information Systems and a Hons Diploma in Computer Studies in Management both from UCC. In addition, his qualifications also includes an Electrical Power Engineering (UTECH) Diploma, Information Technology Infrastructure Library, ITIL4 Certification, CompTIA A+ Certification, Microsoft Certification, Professional, MCP, Microsoft Technical Associate, MTA and he is also a Cisco Certified Technician, CCT.

In addition to being responsible for the administration of a 45-workstation network, distributed across our three locations islandwide, his technical area of responsibility also includes the configuration and maintenance of our servers, firewalls, workstations and data back-up systems. He has also used his project management skills for major software, hardware or system upgrades and mirgations which has benefited the company as we continue to adjust our IT functions to adapt to the changes across the industry with regards to the compilation, storage and protection of client’s data.